MYNDA SERVICE COMPANY – TERMS AND CONDITIONS OF SERVICE
Effective Date: 10/03/2025
Last Updated: 27/06/2025
1. GENERAL UNDERSTANDING
Mynda Service Company is a platform connecting domestic workers (Mynda’s), agents, employers, and laboratories. We do not employ domestic workers directly. All Mynda’s on our platform are independent service providers who self-register and are made available to clients.
Employers are responsible for choosing and engaging workers, while Mynda facilitates discovery, verification, and secure connections between parties.
2. REGISTRATION & PROCESS
All users must register via www.mynda.co selecting their appropriate role: Mynda, Employer, Agent, or Laboratory.
For Employers:
• Register your account and browse available service providers.
• Search, filter, and hire workers directly or post job requests.
• Optionally purchase verification services to vet workers before hiring.
For Mynda’s (Domestic Workers):
• Register with your name, photo, and occupation to become visible to employers.
• Optionally verify your profile to earn badges and rank higher.
• Apply for jobs, attend interviews, and get placed.
For Agents:
• Create account and register workers under your agency.
• Optionally verify your agency and workers to build trust.
• Apply for jobs on behalf of your workers.
For Laboratories:
• Register as a medical/lab partner.
• Upload available health screenings (e.g., nanny/maid tests).
• Provide verified reports for employers or Mynda’s using the platform.
3. SERVICE FEES AND COMMISSIONS
Employers are required to buy subscription plans to review Mynda’s profile and a an agency fee on successful placement.
Premium job promotion services may be purchased for higher visibility. Mynda’s and use the platform for free and choose to subscribe for more visibility to employers
Agents earn commissions based on successful placement of a Mynda via their account. All payments must be made through the platform or approved bank channels. Cash transactions are not supported.
4. PLACEMENT & REPLACEMENT POLICY
Replacements are provided within 7 days of a verified Mynda leaving a job, subject to a valid reason (e.g., no-show, breach of conduct).
No replacements are guaranteed for issues outside of our policy scope such as poor working conditions, underpayment, or unrealistic demands.
All replacements are tied to the original job description submitted. Changing a Mynda’s role or reassigning them without notifying Mynda is a breach of this agreement.
5. SECURITY & VERIFICATION
Mynda offers optional paid verification services that workers can purchase to earn badges on their profiles.
Employers are encouraged to use available verification tools and conduct their own due diligence before hiring. Mynda does not vet workers on behalf of employers and does not guarantee any worker’s background.
Employers are responsible for household safety after placement.
6. MEDICAL TESTING
Employers may request health checks from verified labs partnered with Mynda. Tests are conducted after job confirmation and at the employer's expense. Results are sent directly to the employer.
7. WARRANTY & DISPUTE RESOLUTION
Mynda does not manage daily work supervision or resolve every employment conflict. Employers should treat Mynda’s fairly, offering agreed compensation and rest days. In case of disputes, Mynda will attempt mediation. Legal resolution is encouraged if mediation fails.
Mynda will provide relevant data for police/legal investigations if needed.
8. CANCELLATION & REFUND POLICY
Subscriptions fees are non-refundable.
Subscriptions fees are non-refundable. Refunds for medical tests are only offered if the Mynda fails to report for testing. Service fees are non-refundable after placement unless written agreement specifies otherwise.
9. CODE OF CONDUCT
Employers must not overwork, underpay, or mistreat Mynda’s.
Mynda’s must fulfill their duties, follow household rules, and give notice before resigning. Bypassing the platform for private arrangements after introduction is prohibited and may result in penalties.
10. ACCEPTABLE USE POLICY
Users agree not to:
• Use the platform for unlawful or fraudulent purposes
• Impersonate others or misrepresent information
• Disrupt or interfere with system operations
• Post offensive or defamatory content
Violations may lead to suspension or legal action.
11. INTELLECTUAL PROPERTY
All platform content, logos, and materials are owned by Mynda Digital Limited or its licensors.
Unauthorized use is prohibited.
12. DATA PRIVACY
Mynda processes personal data per its Privacy Policy.
By using the platform, you agree to our data collection and usage practices.
13. MODIFICATIONS
Mynda may update these Terms periodically.
Continued use of the platform implies acceptance of the updated terms.
14. TERMINATION
We may terminate or suspend access for violating these terms or engaging in harmful conduct.
Continued use of the platform implies acceptance of the updated terms.
15. JURISDICTION
These Terms are governed by Nigerian law.
All legal claims shall be under the jurisdiction of Lagos State.
16. ACCEPTANCE OF TERMS
By registering, hiring, or applying through Mynda, you acknowledge that you have read, understood, and agree to these Terms, regardless of whether a written signature exists.
16. CONTACT US
For questions, reach out to us:
Phone: +234 815 212 3438
Website: www.mynda.co
Email: support@mynda.ng