Privacy Policy
Effective Date: 10 – 03 -2025
Last Updated: 25 -06 -2025
1. Introduction
Welcome to Mynda Digital Limited (“Mynda”, “we”, “our”, or “us”). We are committed to protecting your personal information and respecting your privacy.
This Privacy Policy describes how we collect, use, store, share, and protect your personal data when you use our websites, platforms, and services including:
• Mynda Escrow
• Mynda Healthcare & Health Sure
• Mynda Errands & Logistics
• Mynda Pay (Bills, Cards, PoS)
• Mynda Education
• Other Mynda-branded services
By using our services, you consent to the practices described in this policy.
2. Data We Collect
We may collect the following types of information:
a. Personal Information.
• Full name
• Contact details (phone number, email address, home address)
• Date of birth
• Government-issued ID (e.g., NIN, passport, driver’s license)
• Bank details or payment information
• Health records (for Mynda Healthcare only)
• Educational background (for Mynda Education)
b. Technical and Usage Information
• IP address
• Device type, operating system, browser type
• Location data (if enabled)
• Pages visited, time spent, features used
c. Third-Party Data
We may receive information from trusted third parties, such as:
• Identity verification services
• Social media (if you log in via Facebook, Google, etc.)
3. How We Use Your Data
We use your personal data for the following purposes:
• To create and manage your Mynda/Employer/Agent/Laboratory account
• To verify your identity
• To deliver services such as caregiving, education, escrow, or errands
• To respond to customer inquiries and support
• To comply with legal and regulatory obligations
• To improve and personalize our services
• For internal analytics and reporting
4. Lawful Basis for Processing
We only process your data under the following lawful grounds:
• Consent: When you give us permission
• Contract: When processing is required for a service agreement
• Legal obligation: To comply with laws
• Legitimate interest: To improve our service, detect fraud, and secure data
5. How We Share Your Data
We do not sell your personal data. We may share your data with:
• Service providers: Hosting, payment gateways (e.g., Paystack, Flutterwave, Stripe)
• Healthcare professionals: For Mynda Healthcare users
• Educational institutions or partners: For training and certification programs
• Law enforcement or regulators: If legally required
• Other Mynda companies and affiliates (where necessary for service provision)
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
• SSL encryption
• Access controls and authentication
• Encrypted storage for sensitive data
• Regular data audits and vulnerability scans
7. Your Rights
You have the following rights under GDPR and NDPA:
• Right to access: Know what data we hold about you
• Right to rectification: Correct inaccurate information
• Right to erasure: Request deletion of your data
• Right to restriction: Limit how we use your data
• Right to object: Prevent certain uses of your data
• Right to portability: Transfer your data to another service
• Right to withdraw consent (where applicable)
To exercise these rights, contact: privacy@mynda.co
8. Cookies and Tracking
We use cookies to improve user experience. For full details, see our Cookies Policy at /cookies-policy.
9. Data Retention
We retain personal data only as long as necessary to fulfill the purpose for which it was collected, or as required by law.
10. International Transfers
If we transfer your data outside Nigeria or the EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your privacy.
11. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children without parental consent..
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a new effective date.
16. CONTACT US
If you have any questions, concerns, or complaints about this policy or our data handling practices, please contact:
Mynda Digital Limited
Email: privacy@mynda.co
Address: Lagos, Nigeria